Principle #16: Turn Transparency into Your Friend
Stakeholders (including employees) are no longer satisfied with “policy” statements. They want to see data-driven, evidenced-based...
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Solange Charas, PhD and Stela Lupushor
- Jul 4, 2022
- 1 min
Principle #17: Create a Customer-Grade Experience for Your Workers
When your workers are treated as customers (as they likely may be), then the organization can sustain a healthy “contract” with them....
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Solange Charas, PhD and Stela Lupushor
- Jul 3, 2022
- 1 min
Principle #18: Treat People Well on the Way Out
Separating workers (voluntary or involuntary) is an emotional experience that is likely to create long-lasting memories. Make sure those...
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Solange Charas, PhD and Stela Lupushor
- Jul 2, 2022
- 1 min
Principle #19: Transform the Relationship
With workers now in a greater position of power in terms of your organization’s brand, it is even more important to view them as partners...
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Solange Charas, PhD and Stela Lupushor
- Jul 1, 2022
- 1 min
Principle #20: Telegraph the Right Message to the Organization
Don’t be afraid to listen to or communicate with workers in the organization. This is central to a strong and healthy relationship. ...
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