Principle #17: Create a Customer-Grade Experience for Your Workers
- Solange Charas, PhD and Stela Lupushor
- Jul 4, 2022
- 1 min read
Updated: Jul 31, 2022
When your workers are treated as customers (as they likely may be), then the organization can sustain a healthy “contract” with them. Provide the variety and quality of experience to them that you would to a customer in terms of products and quality.

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