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Principle #17: Create a Customer-Grade Experience for Your Workers

  • Solange Charas, PhD and Stela Lupushor
  • Jul 4, 2022
  • 1 min read

Updated: Jul 31, 2022

When your workers are treated as customers (as they likely may be), then the organization can sustain a healthy “contract” with them. Provide the variety and quality of experience to them that you would to a customer in terms of products and quality.




 
 
 

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